Help Desk Technician

Date Posted: 10/10/2011
Status: Temporary staff position  

Soka University is a private, 4 year Liberal Arts University located in South Orange County.   The Information Technology Department is looking for a Help Desk Technician on a temporary contract through May 31, 2012 to help serve our campus community.

Job Description

 The Help Desk Technician is responsible for providing the following services:

• Desktop software and network support.
• Training and troubleshooting in a networked computer environment
• Support on a wide range of applications including MS Windows XP, Microsoft Office, Adobe Acrobat
• Imaging systems with Microsoft Deployment Toolkit
• Administrative functions for Windows accounts

This person will also be responsible for desktop, laptop and hardware maintenance of user computing devices.

This person acts as the first level contact for desktop users, answering the help desk line and logging service requests.  Excellent personal communication skills are a must.

Skills: Candidate for the Help Desk Technician Level 1 should have 2-3 years experience as a computer technician with sound knowledge of Microsoft Windows and Office products and desktop and laptop hardware configurations.  The candidate should have excellent communication skills and a highly professional attitude.  Good phone communication skills are of utmost importance.  Some Macintosh knowledge is a plus.

Education: Technical training in A+ and Windows and Microsoft products is required.  An Associate or Bachelors degree is desired.

Salary will be commensurate with qualifications and experience. Soka University of America offers a competitive benefits package. Review of applications will begin immediately and will continue until the position is filled. To apply send a letter of interest, resume and salary history to:

Soka University of America is an equal opportunity employer