Help Desk Technician Level II (closed)

Date Posted: 12/13/2013

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and 3-5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected.

Requirements:

·         Associate’s Degree – IT related

·         Professional Certifications (Microsoft, HDI and/or ITIL)

·         Windows OS

·         MAC OS

·         MS Office

·         Printer and copier maintenance

·         Supervisory experience

·         Hardware repair and maintenance

·         Microsoft Development Toolkit a plus

·         Knowledge of Adobe products a plus

·         Virus removal

·         Basic networking principles

Salary range for this position is $40,000.00 – 50,000.00 based on qualifications and experience. Review of applications will begin immediately and continue until the position is filled. SUA offers a competitive salary, benefits and excellent working environment. 

To apply send letter of interest, resume, salary history and three professional references to: 

Human Resources
Re: Help Desk Technician II
Soka University of America
1 University Drive,
Aliso Viejo, CA  92656
or E-mail: jobs@soka.edu 

Soka University of America is an equal opportunity employer.