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Resources

Resources

How do I get voicemail from off campus?

  1. Dial 949 480-4500
  2. Enter your 10-digit campus phone number.
  3. You will be prompted to enter your password.
  4. Follow voice menu instructions.
  5. If you forgot your password, please contact IT at 949-480-4357 or send an email to: helpdesk@soka.edu


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How can I request help from IT?

We are open during regular business hours (Mon-Fri 8am-5pm; Winter & Summer Break 9am-5pm). You can reach us by calling 949-480-4357. You can also send an email to helpdesk@soka.edu, log at ticket at: https://itservice.soka.edu, or stop by our office located in Ikeda Building Room 212.

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Why doesn't my email work?

Email works with Internet Explorer 9+, Chrome, Firefox, and Safari. Make sure that you are entering the correct credentials for your account. If you still can’t connect to your email, please contact us at 949-480-4357 or send an email to helpdesk@soka.edu.

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Can I get to my network files from off campus?

Yes, for more information contact the IT Help Desk for instructions at 949 480-4357 or helpdesk@soka.edu.

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How do I access the campus portal?

  1. Go to: portal.soka.edu
  2. Be sure that you are entering your SUA network username and password


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Accessing Soka Email

From Internet Explorer 9+, Chrome, Safari, Firefox

  1. Open your web browser and Go to: https://mail.soka.edu/  
  2. The login page will load

  1. Enter your username in the form of "soka\username" OR “username@soka.edu”
  2. Enter your SUA network password
  3. Click on “Sign in”
 

Privacy Statement

SUA provides online information and services to students, employees and the public to supplement services provided on campus. This privacy statement provides information required by California law about privacy, confidentiality and related policies for individuals who use our websites and online services. Individual websites may provide additional information about privacy. SUA Computer, Internet and Electronic Communications Policy provides additional information about the use of computing and communications systems at SUA and is available at http://www.soka.edu.

The SUA website contains links to external websites. SUA is not responsible for the privacy practices or policies of those sites not housed on SUA servers.

Information Collected by SUA

In addition to information actively provided by individuals using SUA websites, the SUA web servers routinely record the following information each time the sites are used:

SUA uses this information to monitor and preserve the functioning and integrity of the system.

In cases of suspected violations of SUA policies, especially unauthorized access to computing systems, the system administrator may authorize detailed session logging. This may involve capturing and retaining a complete keystroke log of an entire session. In addition, a system administrator for the equipment involved may authorize limited searching of user files on individual or networked computers to gather evidence on a suspected violation.

Cookies are short pieces of information used by web browsers to remember information provided by the user, such as passwords and preferences from past visits. Additional information on cookies is available at the Cookie Central web site http://www.cookiecentral.com.

Some SUA websites use cookies to store service information. Some web-based services require cookies for access.

Alternatives to Website Transactions

SUA websites provide access to information and services for students, employees and members of the public. If you prefer not to provide any information to the university online, you may cancel the transaction and contact the administrative unit responsible for the service to learn about available options for conducting business in person, by mail or by telephone.

Disclosure of Information

SUA does not sell or distribute confidential information it collects online to individuals or entities not affiliated with the university, except in the very limited circumstances described below. Non-confidential information may be sold or distributed pursuant to California Public Records law.

University and California Board of Regents policies protect the confidentiality of student educational records and employee personnel information. These policies explain what information may be shared with the public or anyone who requests it. They also explain what information is protected as confidential; confidential information will not be disclosed without the consent of the student or employee, except under subpoena or court order or in case of an emergency.

Student records. Student records are protected by the federal Family Education Rights and Privacy Act (FERPA), California law, and university policy. That policy also provides information on a student’s right to limit access to otherwise public directory information.

Chat rooms, forums, message boards, and news groups. SUA does not routinely retain logs or copies of chat rooms, forums, message boards or news groups available to its users. Information disclosed in these areas is public, however. Academic chat rooms and discussions conducted in connection with SUA classes may be logged but may be treated as confidential educational records under FERPA.

Public records law. Under the California Public Records Law, SUA may be required to provide information in university records to a third party. Commercial users may purchase public record information, such as non-confidential lists of students and employees. Confidential information protected by FERPA or by other laws or Board policy will not be disclosed in response to a public records request.

Contractors. From time to time, individuals or companies under contract with the university may have access to confidential information in the course of the service they provide to the university, but those entities are not permitted to use or re-disclose that information for unauthorized purposes. No other entities are authorized to collect information through SUA’s sites.

Security

Although every effort is made to secure network communications, SUA cannot ensure the privacy of online communications. Individuals using online services should also take steps to protect personal information, such as closing the web browser when finished using the site. Failure to do so may result in personal information being viewed by someone else using the same computer.

SUA accepts credit card payments online for a variety of goods and services. Unless otherwise noted on the site, all university credit card transactions are encrypted. Confidential information entered to complete a transaction will not be used by SUA for any other purpose unless the purpose is described on the site.

Under the Computer, Internet and Electronic Communications Policy, university-owned computers and equipment may be examined by authorized individuals to detect illegal software and to evaluate the security of the network.
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Contact Information
If you have additional questions about online privacy or security, you can contact our help desk by phone (949) 480-4357, or you can send an inquiry by mail to 1 University Drive, Aliso Viejo, CA 92656.