Patron Services

General Information

Our lobby opens one hour prior to performances. Allow yourself time to park and get to the venue by planning to arrive at least 45 minutes before your performance time. Please allow plenty of time in order to not miss the first part of your performance.

In certain instances, house staff may require late arriving patrons to sit in alternate seats to avoid a disruption to the performance.

We offer FREE PARKING in Parking Lot A and have a complimentary round trip multi-passenger shuttle cart between parking Lot A and the Passenger Drop-off Area. More information on parking can be found on our Parking Page or by calling our Ticket Office at 949.480.4ART (4278), Monday through Friday, 12:00 p.m. until 4:00 p.m.

More information can be found on our Accessibility Page or by calling our Ticket Office at 949.480.4ART (4278), Monday through Friday, 12:00 p.m. until 4:00 p.m.

Multi-passenger open-air courtesy shuttles are available for patrons who need a little extra help from the parking lot to the theater. The courtesy shuttles are driven by our well-trained Soka staff and circle every five minutes between Parking Lot A and the elevator that goes to the performing arts center main entrance on the Plaza Level.

Service begins 1 hour before the start of each performance and ends 30 minutes after the conclusion of the performance. We like to give priority service to those who need it, but everyone is welcome.

More information on seating can be found on our Seating Charts Page or by calling our Ticket Office at 949.480.4ART (4278), Wednesday through Friday, 12:00 p.m. until 4:00 p.m.

The Box Office opens one hour prior to the start of each performance.

Please note that the Box Office closes after intermission on performance days. If there is no intermission, the Box Office will close 30 minutes after the start of the performance. Once the Box Office is closed, any remaining Will Call tickets can be found at Guest Services, located in our lobby.

REFUNDS: All tickets sales are non-refundable. To protect your purchase, we have partnered with FanShield to offer you Ticket Protection for unforeseen circumstances. You automatically have the option to add FanShield to your online purchase for a small fee.

Find out more here:


Most tickets may be exchanged within the same season for a $5 per ticket fee.

Ticket exchanges must be completed at least 48 hours in advance of the event by calling 949-480-4278 during box office business hours.

Patrons exchanging to a higher priced ticket will be charged the difference. Patrons exchanging to a lower priced ticket will be issued an account credit for the balance.

Exchanges may not be available for all events, seating locations or discounts.

All patrons must maintain reasonable and appropriate behavior at all times. Patrons who engage in disorderly conduct will be asked to leave the theater and may be subject to arrest. Ejected patrons will not receive a refund for their tickets or be compensated in any way for their loss.

In the event of an emergency, please seek the assistance of a nearby usher, our House Manager, or call Soka police at 949.480.4100/4117 or 949.322.2134 When reporting an emergency, please include your location (seating section and seat number) and call back telephone number.

Children aged five or older are welcome at most events and, regardless of age, must have a ticket. Infants on laps are not permitted unless specified. Please inquire when purchasing tickets on age appropriateness.


Food and beverage are not permitted inside the Concert Hall.

For events in our Black Box Theater, beverages are permitted if contained in a non-spillable container. 

Use of cameras, recording equipment, and mobile phones are not permitted during performances. Texting or using a phone in any way that lights up a screen is not permitted. All electronic devices must be silenced before the start of the performance.

Due to copyright laws and in consideration of the performers and patrons, the use of photographic or recording devices of any kind inside the theater is strictly prohibited. 

For the safety and comfort of all of our patrons, backpacks and large items are not permitted inside the Concert Hall or Black Box Theatre. 

Smoking is not permitted in the restrooms, theater auditorium, lobby, balconies, courtyard, or within 30 feet of the building at any time. 

To inquire about lost items please contact our Box Office at 949.480.4278 or via email at

Animals are prohibited in the Concert Hall and Black Box Theatre with the exception of trained service animals and service animals in training for patrons with disabilities. A service animal is defined as any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability. Pets or emotional support animals are not considered service animals.

Patrons with service animals are solely responsible for control of their service animal. Service animals must remain on a leash or in a harness at all times unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. Employees are not permitted to take control of service animals.

Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. If the patron’s seat location is unable to accommodate a service animal, the patron may be reseated to a more accommodating location. Service animals are welcome to use any open outdoor area for relief as long as the patron picks up after the animal and leaves the area clean.

If a service animal poses a threat to the safety of, or is causing a disturbance for other patrons, performers, or employees, their handlers may be asked to escort the animal off the premises. Patrons with service animals are solely liable for any damage or injury caused by their service animal.

Additional Questions?

For additional information, please contact our Box Office at 949.480.4ART (4278) or email